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Help & FAQ


I Haven't Yet Ordered


When will my order ship?

All orders placed before 4PM KST are shipped the same business day. Otherwise, they are shipped the following business day. Please note that Saturday and Sunday are not considered business days.

How much is shipping?

Shipping costs depend on the weight (and size) of your order, your destination, and the shipping method you choose.

For orders shipped within the US, however, you can choose our flat rate shipping method. This means your order ships for the same low rate no matter how much you order!

For all other methods, you can determine prices by using the shipping calculator on any product page or the shopping cart page.

Do you accept PayPal?

Yes! In addition to all major credit cards (Visa, MC, AMEX, and Discover), we also accept PayPal.

Will you ship to my country?

Yes! We ship internationally. We've shipped our products to over 70 different countries without incident.

Can I split my order and have it sent to multiple addresses?

Not at this time. You will need to place separate orders.

Can I pay by check or money order?

NO. We accept PayPal and Credit Card payment.


I've Already Placed an Order

How do I track my order?

You should have received an email from us with instructions on how to track your order after it shipped.

You can also view details of your order by visiting our order tracking page.

Can I cancel my order?

If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please email us for assistance.

I made a mistake with my order. How do I change it?

If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.

What is your return policy?

Instructions for what you should do in the event that something is wrong with your order are available here.

Why was my international order charged customs fees?

All international orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees.